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RETURN POLICY

 

A legal disclaimer

The explanations and information provided on this page are general and high-level guidelines regarding our return and refund practices. The specific terms applicable to your order may vary depending on your location, the item purchased, and the reason for return. Nothing on this page should be interpreted as legal advice. We recommend that you review the terms carefully before placing an order and contact us if you require clarification. If needed, please seek independent legal assistance to ensure compliance with the laws applicable in your region.

Return Policy – The basics

We want you to love your purchase. However, if you are not completely satisfied, we provide the option to request a return subject to the conditions outlined below.

You may request a return within 14 days of receiving your order. To be eligible, the item must be in unused condition, with all original packaging, labels, and accessories included. Items that show signs of wear, use, washing, or damage caused by the customer are not eligible for return.

Please note:

  • Sale items or items purchased with discounts may be non-refundable, unless they arrived damaged or incorrect.

  • Returns must be approved before sending the item back.

  • Shipping fees are non-refundable, except in cases where the item arrived damaged or incorrect.

Exchanges

At this time, we do not offer direct product exchanges. If you wish to exchange an item, please request a return and then place a new order once your return is approved.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item:

  1. Contact us within 48 hours of delivery.

  2. Provide your order number and clear photos of the issue.

  3. We will arrange a replacement or refund at no additional cost to you.

Return Shipping Costs

If the return is due to a change of mind, wrong size, or buyer’s regret, the customer is responsible for return shipping costs.
If the return is due to a damaged or incorrect item, we will cover return shipping.

How to Request a Return

To request a return, please contact us at:

✉ Email: info@veloriacollection.store
📞 Phone / WhatsApp: +37361161017

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Photos (if applicable)

We will reply with instructions and return approval details.

Refunds

​Once your returned item is received and inspected, we will notify you. If approved, your refund will be processed to your original payment method.
Refunds may take 3–14 business days, depending on your payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain item categories cannot be returned, including:

  • Underwear / intimate apparel

  • Swimwear

  • Earrings or body jewelry

  • Items listed as Final Sale

  • Used or washed items

Policy Updates

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

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